MiDi
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Articles
Recent activity by MiDi-
The app doesn't detect my selfie. What can I do to get it detected?
Follow these recommendations to perform the facial scan:▪ The lighting should not be too low or too bright.▪ Make sure the image is clear and free of shadows.▪ Make sure your face is cente...
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Acceptance of the terms and conditions.
By registering, you are accepting our Terms and Conditions and our Privacy Policy. If these are modified, all users will be notified and must accept them again to continue operating.
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What do I do if I can't find my address?
If you cannot find your address when typing it, tap the “Search on map” option and search for your address on the map.If you still cannot find it, you can contact support through our chat or by sen...
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What happens if the email address used for registration is incorrect?
If you notice your email is wrong after completing registration, you must follow these steps:▪ Access the app profile by tapping on your user photo located in the upper left corner of the app's ...
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How can I update my first or last name?
If you need to update your name, either due to an error or a legal name change, you must contact support through our chat or by sending an email to info@Midi.io, requesting to update your name.
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What happens if I enter my date of birth incorrectly?
If you enter your date of birth incorrectly during the registration process, you must contact support through our chat or by sending an email to info@Midi.io, requesting to update your date of birt...
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What happens if I don't verify my identity?
You will not be able to perform account or card transactions until your identity is verified and your bank account is created.
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What if I am not a citizen of the country where I reside?
As long as your residency in that country can be confirmed, you will be able to register and use the Midi app without any problems.
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What do I do if my ID document is not on the list?
Check our website “Midi.io” to see the list of permitted documents and the upcoming documents we will be adding for your country of residence.
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What happens if I don't receive the SMS?
If you don't receive your SMS, it might be in your SPAM folder. If you can't find it there, request a new one.If you still don't receive the SMS, contact support through our chat or by sending an e...